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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Managers
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Process
Business
Measurement
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Without theory we can only copy.
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A system must be managed. It will not manage itself.
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Confusing common causes with special causes will only make things worse.
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You must have a supplier relationship of constant improvement.
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When people try to do what they can not do, they wish to give up.
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People are entitled to joy in work.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Each system is perfectly designed to give you exactly what you are getting today.
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All models are wrong some models are useful.
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Innovation comes from people who take joy in their work.
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Management does not know what a system is.
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The most important measures are both unknown and unknowable.
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The emphasis should be on why we do a job.
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It does not happen all at once. There is no instant pudding.
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Transformation is not automatic. It must be learned it must be led.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The most important things cannot be measured.
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Scrap doesn't come for free, we pay someone to make it.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
