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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Projects
Process
Business
Measurement
Describe
Managers
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Management by results is confusing special causes with common causes.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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People need to know what their jobs are.
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You can not plan to make a discovery. You do not plan innovation.
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Any manager can do well in an expanding market.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Knowledge needs to be a verb.
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Experience by itself teaches nothing.
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The transformation will come from leadership.
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People learn in different ways: reading, listening, pictures, watching.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Managing by results only makes things worse.
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Divide responsibility and nobody is responsible.
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Hold everybody accountable? Ridiculous!
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Don't expect smart people to listen to you without proof.
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Quality comes not from inspection, but from improvement of the production process.
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Anyone that enjoys his work is a pleasure to work with.
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Quality is pride of workmanship.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
