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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
A bad system will beat a good person every time.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
Uncontrolled variation is the enemy of quality.
W. Edwards Deming
The problem is that most courses teach what is wrong.
W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming
Quality is pride of workmanship.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
There is no knowledge without theory.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming