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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Service
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More quotes by W. Edwards Deming
You can not plan to make a discovery. You do not plan innovation.
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Competition should not be for a share of the market-but to expand the market.
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We are here to make another world.
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Each system is perfectly designed to give you exactly what you are getting today.
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The individual has been crushed by our style of management today.
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Information is not knowledge. Let's not confuse the two.
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Without theory there is nothing to modify or learn.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Nothing happens without personal transformation.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Judging people does not help them.
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Confusing common causes with special causes will only make things worse.
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The most important things cannot be measured.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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All models are wrong some models are useful.
W. Edwards Deming
Nobody goes to work to do a bad job.
W. Edwards Deming
A goal without a method is nonsense.
W. Edwards Deming
