Share
×
Inspirational Quotes
Authors
Professions
Topics
Tags
Quote
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Share
Change background
T
T
T
Change font
Original
TAGS & TOPICS
W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Business
Repeats
Comes
Project
Inspirational
Customers
Profit
Service
Projects
Bring
Boast
Friends
Repeat
More quotes by W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
Nobody goes to work to do a bad job.
W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
People are entitled to joy in work.
W. Edwards Deming
