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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Friends
Repeat
Business
Repeats
Comes
Project
Inspirational
Customers
Profit
Service
Projects
Bring
Boast
More quotes by W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
It only takes a little innovation.
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Manage the cause, not the result.
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Without questions, there is no learning.
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When a worker has reached a stable state, further training will not help him.
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The greatest losses are unknown and unknowable.
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Many people in management are being paid to produce waste.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
Quality starts in the boardroom.
W. Edwards Deming
The emphasis should be on why we do a job.
W. Edwards Deming
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
