Quote

The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board.

Virginia Knauer

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Virginia Knauer
Age: 96 †
Born: 1915
Born: March 28
Died: 2011
Died: October 16
Politician
Philadelphia
Pennsylvania
Consumers
Responsiveness
Corporations
Proportionate
Firm
Chart
Distance
Chairman
Organization
Consumer
Board
Boards
Directly

More quotes by Virginia Knauer

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The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole gamut of such problems.
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Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry.
Virginia Knauer