Quote

The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board.

Virginia Knauer

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Virginia Knauer
Age: 96 †
Born: 1915
Born: March 28
Died: 2011
Died: October 16
Politician
Philadelphia
Pennsylvania
Firm
Chart
Distance
Chairman
Organization
Consumer
Board
Boards
Directly
Consumers
Responsiveness
Corporations
Proportionate

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Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry.
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The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole gamut of such problems.
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