Quote

Crankiness is a human attribute that when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

Ursula Burns

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Ursula Burns
Age: 66
Born: 1958
Born: September 20
Business Executive
Engineer
Manhattan borough
New York City
Ursula M. Burns
Something
Door
Ridiculously
Way
Doors
Disrespectful
People
Walk
Attribute
Walks
Respectful
Force
Cant
Best
Attributes
Human
Naturally
Crankiness
Humans
Remain
Xerox

More quotes by Ursula Burns

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I want to stop transforming and just start being.
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I've had many mentors, but the one that has the most impact was my mother.
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This old notion that work is drudgery is nonsense. Most days, even back when Xerox was under siege, I could not wait to get to the office.
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I realized I was more convincing to myself and to the people who were listening when I actually said what I thought, versus what I thought people wanted to hear me say.
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Believe that there are no limitations, no barriers to your success --- you will be empowered and you will achieve.
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Admiration takes on a whole new level when you appreciate just how complex it is to run a modern business.
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My mother raised us to think that if we worked hard, and if we put our end of the bargain in, it would work out OK for us.
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CEOs resign when the internal dynamics of the company and the external dynamics of the company actually come together to say it is appropriate. When the internal dynamics ask you whether you have a replacement. I think the transition from CEOships have also become cartoonish.
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The world is changing. We all know this. And as that world changes, if you don't transform your company, you're stuck.
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I don't want to overemphasize this, but not a day goes by when I don't think about my mother and what she would think about what I just did. I often adjust my approach.
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The best way to change it is to do it. Right? And then after a while you become it, and it's easy.
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If you go to Norway, Finland, Russia or Australia, youll see Xerox or Fuji-Xerox people, not just the name on the door. We have human beings who live and work and serve customers everywhere around the globe.
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Xerox is really good at managing documents, and we're definitely good at managing through a process.
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My mother was pragmatic, focused and extremely, exceedingly practical, and she was the ultimate self-determining person.
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I'm an advocate for change and eager to break a little glass when needed.
Ursula Burns
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Dreams do come true, but not without the help of others, a good education, a strong work ethic, and the courage to lean in.
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My perspective comes in part from being a New York black lady, in part from being an engineer. I know I'm smart and have opinions worth being heard.
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Where you are is not who you are
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Fresh out of college, you tend to join a company because it's a job. But, you tend to stay because it becomes a career you start to feel at home. In the beginning of your career, you're focused on you: 'I like this place because I'm doing rewarding work they take good care of me the people are nice there's runway for me,' etc.
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I'm a black lady from the Lower East Side of New York. Not a lot intimidates me.
Ursula Burns