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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Getting
Point
Success
Everything
Starting
Losing
Truly

More quotes by Tony Hsieh

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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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...the best leaders are servant leaders - they serve those they lead.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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For individuals, character is destiny. For organizations, culture is destiny.
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Zappos is a customer service company that just happens to sell shoes.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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To never forget that the most important thing in life is the quality of life we lead.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh