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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Someone
Corporations
Anything
Contact
Avoid
Pass
Cost
Eye
Hallway
Doesn
Hallways
Else
Whereas

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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Just figure out what your personal values are then just make those the corporate values.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The brand is just a lagging indicator of a company's culture.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Inspire other communities and cities to reinvent themselves.
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