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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Eye
Hallway
Doesn
Hallways
Else
Whereas
Someone
Corporations
Anything
Contact
Avoid
Pass
Cost
More quotes by Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Just figure out what your personal values are then just make those the corporate values.
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For individuals, character is destiny. For organizations, culture is destiny.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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SEO expertise is a core need for today's online businesses.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
Tony Hsieh
