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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Cost
Eye
Hallway
Doesn
Hallways
Else
Whereas
Someone
Corporations
Anything
Contact
Avoid
Pass

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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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To never forget that the most important thing in life is the quality of life we lead.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Inspire other communities and cities to reinvent themselves.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The brand is just a lagging indicator of a company's culture.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Zappos is a customer service company that just happens to sell shoes.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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