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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Eye
Hallway
Doesn
Hallways
Whereas
Else
Corporations
Someone
Contact
Anything
Avoid
Pass
Cost
More quotes by Tony Hsieh
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Inspire other communities and cities to reinvent themselves.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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For individuals, character is destiny. For organizations, culture is destiny.
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Zappos is a customer service company that just happens to sell shoes.
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Just figure out what your personal values are then just make those the corporate values.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The brand is just a lagging indicator of a company's culture.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
