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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Else
Whereas
Someone
Corporations
Anything
Contact
Avoid
Pass
Cost
Eye
Hallway
Doesn
Hallways

More quotes by Tony Hsieh

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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Help shape the stories that people are telling about you.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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