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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Business
Mistakes
Wells
Short
Well
Balance
Going
Learning
Covers
Long
Mistake
Medium
Things
Decision
Mediums
Think
Growing
Quickly
Thinking
Term
Decisions
More quotes by Tony Hsieh
A great brand is a story that never stops unfolding.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Zappos is a customer service company that just happens to sell shoes.
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Inspire other communities and cities to reinvent themselves.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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For individuals, character is destiny. For organizations, culture is destiny.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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To never forget that the most important thing in life is the quality of life we lead.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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...the best leaders are servant leaders - they serve those they lead.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
Tony Hsieh
