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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Thinking
Term
Decisions
Business
Mistakes
Wells
Short
Well
Balance
Going
Learning
Covers
Long
Mistake
Medium
Things
Decision
Mediums
Think
Growing
Quickly
More quotes by Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
Tony Hsieh
Don't be cocky. Don't be flashy. There's always someone better than you.
Tony Hsieh
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
Tony Hsieh
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
Tony Hsieh
Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony Hsieh
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
Tony Hsieh
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
A great brand is a story that never stops unfolding.
Tony Hsieh
Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
Tony Hsieh
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh
I made a list of the happiest periods of my life & I realized that none of them involve money.
Tony Hsieh
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh
SEO expertise is a core need for today's online businesses.
Tony Hsieh
I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
Tony Hsieh
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony Hsieh
The brand is just a lagging indicator of a company's culture.
Tony Hsieh
