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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Think
Growing
Quickly
Thinking
Term
Decisions
Business
Mistakes
Wells
Short
Well
Balance
Going
Learning
Covers
Long
Mistake
Medium
Things
Decision
Mediums

More quotes by Tony Hsieh

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Learn by doing. Theory is nice, but nothing replaces actual experience.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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SEO expertise is a core need for today's online businesses.
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...the best leaders are servant leaders - they serve those they lead.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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Things are never as bad or as good as they seem.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
Tony Hsieh
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A great brand is a story that never stops unfolding.
Tony Hsieh