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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Values
Stated
Important
Hire
Thing
Match
Think
Corporate
Thinking
Core
People
Whose
Ones
Personal

More quotes by Tony Hsieh

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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Help shape the stories that people are telling about you.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Things are never as bad or as good as they seem.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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SEO expertise is a core need for today's online businesses.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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To never forget that the most important thing in life is the quality of life we lead.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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