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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Ones
Personal
Values
Stated
Important
Hire
Thing
Match
Think
Corporate
Thinking
Core
People
Whose

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SEO expertise is a core need for today's online businesses.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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For individuals, character is destiny. For organizations, culture is destiny.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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To never forget that the most important thing in life is the quality of life we lead.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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A great brand is a story that never stops unfolding.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Just figure out what your personal values are then just make those the corporate values.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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...the best leaders are servant leaders - they serve those they lead.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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