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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Values
Stated
Important
Hire
Thing
Match
Think
Corporate
Thinking
Core
People
Whose
Ones
Personal
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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...the best leaders are servant leaders - they serve those they lead.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Things are never as bad or as good as they seem.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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