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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Talk
Brands
Every
Customers
Fronts
Front
Paid
Employees
Line
Employee
Lines
Brand
Company
Affect

More quotes by Tony Hsieh

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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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...the best leaders are servant leaders - they serve those they lead.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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SEO expertise is a core need for today's online businesses.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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For individuals, character is destiny. For organizations, culture is destiny.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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A great brand is a story that never stops unfolding.
Tony Hsieh