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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Line
Employee
Lines
Brand
Company
Affect
Talk
Brands
Every
Customers
Fronts
Front
Paid
Employees
More quotes by Tony Hsieh
Help shape the stories that people are telling about you.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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The brand is just a lagging indicator of a company's culture.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
