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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Way
Force
Slightly
Think
Everyone
Apply
Thinking
Science
Skill
Life
Ends
Forces
Littles
Skills
Little
Computer
Different
General
Really
Whether
Exposure

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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Things are never as bad or as good as they seem.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Help shape the stories that people are telling about you.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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To never forget that the most important thing in life is the quality of life we lead.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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