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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Think
Everyone
Apply
Thinking
Science
Skill
Life
Ends
Forces
Littles
Skills
Little
Computer
Different
General
Really
Whether
Exposure
Way
Force
Slightly

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Help shape the stories that people are telling about you.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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For individuals, character is destiny. For organizations, culture is destiny.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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SEO expertise is a core need for today's online businesses.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Zappos is a customer service company that just happens to sell shoes.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Inspire other communities and cities to reinvent themselves.
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Just figure out what your personal values are then just make those the corporate values.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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