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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Way
Force
Slightly
Think
Everyone
Apply
Thinking
Science
Skill
Life
Ends
Forces
Littles
Skills
Little
Computer
Different
General
Really
Whether
Exposure
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Zappos is a customer service company that just happens to sell shoes.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Just figure out what your personal values are then just make those the corporate values.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Help shape the stories that people are telling about you.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Things are never as bad or as good as they seem.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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