Quote

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Tony Hsieh

Change background

T
T
T

Change font

TAGS & TOPICS

Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Actually
Employees
Making
Employee
Running
Engaged
Ends
Customers
Long
Profit
Really
Higher
Company
Purpose
Profits

More quotes by Tony Hsieh

Image
Don't be cocky. Don't be flashy. There's always someone better than you.
Tony Hsieh
Image
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
Tony Hsieh
Image
If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
Image
You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
Image
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
Tony Hsieh
Image
Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh
Image
Help shape the stories that people are telling about you.
Tony Hsieh
Image
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh
Image
Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
Tony Hsieh
Image
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh
Image
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
Tony Hsieh
Image
To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh
Image
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
Image
Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
Image
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh
Image
Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
Image
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh
Image
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
Image
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Tony Hsieh
Image
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh