Quote

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Running
Engaged
Ends
Customers
Long
Profit
Really
Higher
Company
Purpose
Profits
Actually
Employees
Making
Employee

More quotes by Tony Hsieh

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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Zappos is a customer service company that just happens to sell shoes.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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A great brand is a story that never stops unfolding.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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The brand is just a lagging indicator of a company's culture.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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