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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Actually
Employees
Making
Employee
Running
Engaged
Ends
Customers
Long
Profit
Really
Higher
Company
Purpose
Profits
More quotes by Tony Hsieh
I made a list of the happiest periods of my life & I realized that none of them involve money.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Zappos is a customer service company that just happens to sell shoes.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Just figure out what your personal values are then just make those the corporate values.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Help shape the stories that people are telling about you.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Tony Hsieh
