Quote

Just figure out what your personal values are then just make those the corporate values.

Tony Hsieh

Change background

T
T
T

Change font

TAGS & TOPICS

Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Corporate
Figure
Figures
Personal
Values
Make

More quotes by Tony Hsieh

Image
Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony Hsieh
Image
For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
Image
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh
Image
Help shape the stories that people are telling about you.
Tony Hsieh
Image
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
Image
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Tony Hsieh
Image
You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
Image
Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh
Image
A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
Tony Hsieh
Image
Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
Tony Hsieh
Image
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
Image
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
Image
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh
Image
Inspire other communities and cities to reinvent themselves.
Tony Hsieh
Image
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
Image
To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh
Image
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh
Image
...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
Image
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh
Image
Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh