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Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Figures
Personal
Values
Make
Corporate
Figure
More quotes by Tony Hsieh
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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The brand is just a lagging indicator of a company's culture.
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Zappos is a customer service company that just happens to sell shoes.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Help shape the stories that people are telling about you.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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A great brand is a story that never stops unfolding.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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To never forget that the most important thing in life is the quality of life we lead.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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SEO expertise is a core need for today's online businesses.
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You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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