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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Money
Tables
Needs
Stress
Basic
Incremental
Putting
Contribute
Mets
Roof
Definitely
Unhappiness
Food
Table
Head
Worried
More quotes by Tony Hsieh
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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To never forget that the most important thing in life is the quality of life we lead.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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For individuals, character is destiny. For organizations, culture is destiny.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Inspire other communities and cities to reinvent themselves.
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...the best leaders are servant leaders - they serve those they lead.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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