Quote

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Food
Table
Head
Worried
Money
Tables
Needs
Stress
Basic
Incremental
Putting
Contribute
Mets
Roof
Definitely
Unhappiness

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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Zappos is a customer service company that just happens to sell shoes.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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SEO expertise is a core need for today's online businesses.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Just figure out what your personal values are then just make those the corporate values.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Things are never as bad or as good as they seem.
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