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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Basic
Incremental
Putting
Contribute
Mets
Roof
Definitely
Unhappiness
Food
Table
Head
Worried
Money
Tables
Needs
Stress
More quotes by Tony Hsieh
Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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...the best leaders are servant leaders - they serve those they lead.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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The brand is just a lagging indicator of a company's culture.
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For individuals, character is destiny. For organizations, culture is destiny.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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