Quote

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

Tony Hsieh

Change background

T
T
T

Change font

TAGS & TOPICS

Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Profits
Businesses
Missions
Drive
Profit
Great
Good
Generate

More quotes by Tony Hsieh

Image
Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
Tony Hsieh
Image
The brand is just a lagging indicator of a company's culture.
Tony Hsieh
Image
If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
Tony Hsieh
Image
Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
Image
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
Image
Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh
Image
Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
Tony Hsieh
Image
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
Tony Hsieh
Image
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
Image
...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
Image
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
Image
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
Image
Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
Tony Hsieh
Image
The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
Tony Hsieh
Image
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
Image
Help shape the stories that people are telling about you.
Tony Hsieh
Image
Inspire other communities and cities to reinvent themselves.
Tony Hsieh
Image
Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
Image
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
Image
To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh