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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Great
Good
Generate
Profits
Businesses
Missions
Drive
Profit

More quotes by Tony Hsieh

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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
Tony Hsieh
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Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
Tony Hsieh
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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The brand is just a lagging indicator of a company's culture.
Tony Hsieh
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Don't be cocky. Don't be flashy. There's always someone better than you.
Tony Hsieh
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Tony Hsieh
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
Tony Hsieh
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
Tony Hsieh
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
Tony Hsieh
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
Tony Hsieh
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh