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You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Games
Become
Live
Need
Needs
Really
Gotta
Good
Game
Love
Sleep
More quotes by Tony Hsieh
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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For individuals, character is destiny. For organizations, culture is destiny.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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...the best leaders are servant leaders - they serve those they lead.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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SEO expertise is a core need for today's online businesses.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
Tony Hsieh
If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh