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You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Really
Gotta
Good
Game
Love
Sleep
Games
Become
Live
Need
Needs
More quotes by Tony Hsieh
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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SEO expertise is a core need for today's online businesses.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Zappos is a customer service company that just happens to sell shoes.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Help shape the stories that people are telling about you.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
