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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Lose
External
Loses
Definition
Happiness
Factors
Success
Definitions
Everything
Ultimate
Based
Okay
Truly

More quotes by Tony Hsieh

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Things are never as bad or as good as they seem.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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The brand is just a lagging indicator of a company's culture.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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...the best leaders are servant leaders - they serve those they lead.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Just figure out what your personal values are then just make those the corporate values.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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A great brand is a story that never stops unfolding.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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