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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Lose
External
Loses
Definition
Factors
Happiness
Definitions
Success
Ultimate
Everything
Based
Okay
Truly
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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