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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Everything
Ultimate
Based
Okay
Truly
Lose
External
Loses
Definition
Happiness
Factors
Success
Definitions
More quotes by Tony Hsieh
For individuals, character is destiny. For organizations, culture is destiny.
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The brand is just a lagging indicator of a company's culture.
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Inspire other communities and cities to reinvent themselves.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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To never forget that the most important thing in life is the quality of life we lead.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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...the best leaders are servant leaders - they serve those they lead.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Things are never as bad or as good as they seem.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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