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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Company
Around
Really
Way
Hire
Quick
Slow
Companies
Fire
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Inspire other communities and cities to reinvent themselves.
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Help shape the stories that people are telling about you.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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...the best leaders are servant leaders - they serve those they lead.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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A great brand is a story that never stops unfolding.
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Zappos is a customer service company that just happens to sell shoes.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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SEO expertise is a core need for today's online businesses.
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