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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Way
Hire
Quick
Slow
Companies
Fire
Company
Around
Really
More quotes by Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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The brand is just a lagging indicator of a company's culture.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Things are never as bad or as good as they seem.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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For individuals, character is destiny. For organizations, culture is destiny.
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SEO expertise is a core need for today's online businesses.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Inspire other communities and cities to reinvent themselves.
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To never forget that the most important thing in life is the quality of life we lead.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Just figure out what your personal values are then just make those the corporate values.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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