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Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Companies
Fire
Company
Around
Really
Way
Hire
Quick
Slow

More quotes by Tony Hsieh

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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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For individuals, character is destiny. For organizations, culture is destiny.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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...the best leaders are servant leaders - they serve those they lead.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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To never forget that the most important thing in life is the quality of life we lead.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The brand is just a lagging indicator of a company's culture.
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Help shape the stories that people are telling about you.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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A great brand is a story that never stops unfolding.
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Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Inspire other communities and cities to reinvent themselves.
Tony Hsieh
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Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh