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Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Fire
Company
Around
Really
Way
Hire
Quick
Slow
Companies

More quotes by Tony Hsieh

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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Zappos is a customer service company that just happens to sell shoes.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Inspire other communities and cities to reinvent themselves.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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SEO expertise is a core need for today's online businesses.
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A great brand is a story that never stops unfolding.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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