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Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Fire
Company
Around
Really
Way
Hire
Quick
Slow
Companies

More quotes by Tony Hsieh

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To never forget that the most important thing in life is the quality of life we lead.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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...the best leaders are servant leaders - they serve those they lead.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Inspire other communities and cities to reinvent themselves.
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For individuals, character is destiny. For organizations, culture is destiny.
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The brand is just a lagging indicator of a company's culture.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Things are never as bad or as good as they seem.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Zappos is a customer service company that just happens to sell shoes.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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