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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Moments
Fabulous
Find
Studies
People
Properly
Divorce
Food
Study
Pronouncing
Lives
Sauce
Death
Stressful

More quotes by Tony Hsieh

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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Just figure out what your personal values are then just make those the corporate values.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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The brand is just a lagging indicator of a company's culture.
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Inspire other communities and cities to reinvent themselves.
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For individuals, character is destiny. For organizations, culture is destiny.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
Tony Hsieh
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
Tony Hsieh