Quote

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Tony Hsieh

Change background

T
T
T

Change font

TAGS & TOPICS

Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Value
Return
Values
Hugging
Doesn
Hug
Hard
Twitter
Mean
Marketing
Like
Measure
Investment

More quotes by Tony Hsieh

Image
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
Image
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
Image
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
Image
SEO expertise is a core need for today's online businesses.
Tony Hsieh
Image
A great brand is a story that never stops unfolding.
Tony Hsieh
Image
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
Image
Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
Tony Hsieh
Image
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
Tony Hsieh
Image
...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
Image
Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
Image
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh
Image
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
Image
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh
Image
Things are never as bad or as good as they seem.
Tony Hsieh
Image
Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
Tony Hsieh
Image
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh
Image
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh
Image
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
Tony Hsieh
Image
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
Tony Hsieh
Image
For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh