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To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Forget
Important
Thing
Never
Life
Entrepreneur
Lead
Quality
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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SEO expertise is a core need for today's online businesses.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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For individuals, character is destiny. For organizations, culture is destiny.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Things are never as bad or as good as they seem.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Zappos is a customer service company that just happens to sell shoes.
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