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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Glass
Glasses
Ipad
Instead
Ipads
Face
Magnifying
Getting
Iphone
Faces
Attached
Use
Giant
Giants
More quotes by Tony Hsieh
I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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To never forget that the most important thing in life is the quality of life we lead.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Zappos is a customer service company that just happens to sell shoes.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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...the best leaders are servant leaders - they serve those they lead.
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Help shape the stories that people are telling about you.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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A great brand is a story that never stops unfolding.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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