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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Face
Magnifying
Getting
Iphone
Faces
Attached
Use
Giant
Giants
Glass
Glasses
Ipad
Instead
Ipads

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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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To never forget that the most important thing in life is the quality of life we lead.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Things are never as bad or as good as they seem.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Inspire other communities and cities to reinvent themselves.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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For individuals, character is destiny. For organizations, culture is destiny.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Help shape the stories that people are telling about you.
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The brand is just a lagging indicator of a company's culture.
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