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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Lots
Quickly
Harder
Bigger
Turn
Amenities
Turns
Cruise
Business
Ship
Like
Ships

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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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For individuals, character is destiny. For organizations, culture is destiny.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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...the best leaders are servant leaders - they serve those they lead.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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