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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Turns
Cruise
Business
Ship
Like
Ships
Lots
Quickly
Harder
Bigger
Turn
Amenities
More quotes by Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh
Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
Tony Hsieh
If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
Tony Hsieh
To never forget that the most important thing in life is the quality of life we lead.
Tony Hsieh
I made a list of the happiest periods of my life & I realized that none of them involve money.
Tony Hsieh
We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Tony Hsieh
If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
Tony Hsieh
I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
Tony Hsieh
It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh
You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
Tony Hsieh
Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
Tony Hsieh