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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Turns
Cruise
Business
Ship
Like
Ships
Lots
Quickly
Harder
Bigger
Turn
Amenities

More quotes by Tony Hsieh

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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Inspire other communities and cities to reinvent themselves.
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Just figure out what your personal values are then just make those the corporate values.
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SEO expertise is a core need for today's online businesses.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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For individuals, character is destiny. For organizations, culture is destiny.
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The brand is just a lagging indicator of a company's culture.
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To never forget that the most important thing in life is the quality of life we lead.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Zappos is a customer service company that just happens to sell shoes.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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A great brand is a story that never stops unfolding.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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