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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Turns
Cruise
Business
Ship
Like
Ships
Lots
Quickly
Harder
Bigger
Turn
Amenities
More quotes by Tony Hsieh
The brand is just a lagging indicator of a company's culture.
Tony Hsieh
Just figure out what your personal values are then just make those the corporate values.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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SEO expertise is a core need for today's online businesses.
Tony Hsieh
It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh
Things are never as bad or as good as they seem.
Tony Hsieh
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh
Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
Tony Hsieh
A great brand is a story that never stops unfolding.
Tony Hsieh
