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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Thinking
Society
Default
Life
Happiness
Equals
Success
Enjoying
Enjoy
Assume
Culture
Assuming
Money
Ultimately
Thought
Easily
Really
Stop
Brainwashed
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Just figure out what your personal values are then just make those the corporate values.
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To never forget that the most important thing in life is the quality of life we lead.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The brand is just a lagging indicator of a company's culture.
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Things are never as bad or as good as they seem.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
Tony Hsieh
