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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Culture
Assuming
Money
Ultimately
Thought
Easily
Really
Stop
Brainwashed
Thinking
Society
Default
Life
Happiness
Equals
Success
Enjoying
Enjoy
Assume
More quotes by Tony Hsieh
Zappos is a customer service company that just happens to sell shoes.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Things are never as bad or as good as they seem.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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A great brand is a story that never stops unfolding.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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...the best leaders are servant leaders - they serve those they lead.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
