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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Life
Happiness
Equals
Success
Enjoying
Enjoy
Assume
Culture
Assuming
Money
Ultimately
Thought
Easily
Really
Stop
Brainwashed
Thinking
Society
Default

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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Things are never as bad or as good as they seem.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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The brand is just a lagging indicator of a company's culture.
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For individuals, character is destiny. For organizations, culture is destiny.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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SEO expertise is a core need for today's online businesses.
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