Quote

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Feels
Environment
Unchallenged
Work
Hand
Stifled
Rather
Playground
Jobs
Playgrounds
Given
Burned
Hands
Bored
Someone
Rules
Problem
Motivational

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I made a list of the happiest periods of my life & I realized that none of them involve money.
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For individuals, character is destiny. For organizations, culture is destiny.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Inspire other communities and cities to reinvent themselves.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Just figure out what your personal values are then just make those the corporate values.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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To never forget that the most important thing in life is the quality of life we lead.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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