Quote

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Rather
Playground
Jobs
Playgrounds
Given
Burned
Hands
Bored
Someone
Rules
Problem
Motivational
Feels
Environment
Unchallenged
Work
Hand
Stifled

More quotes by Tony Hsieh

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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Zappos is a customer service company that just happens to sell shoes.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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...the best leaders are servant leaders - they serve those they lead.
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Help shape the stories that people are telling about you.
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Inspire other communities and cities to reinvent themselves.
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Just figure out what your personal values are then just make those the corporate values.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh